Trend Micro provides a Service Level Agreement (SLA) for Hosted Email Security that is intended to help your organization receive secure, uninterrupted email service.
The Service Level Agreement covers availability, latency, spam blocking, false positives, antivirus, and support. Specific service-level guarantees are included in the most current version of the Hosted Email Security Service Level Agreement, which you can view or download from this screen.
Provisions of the Service Level Agreement may vary among regions, so be sure to select your region and language when using this screen. Trend Micro reserves the right to modify the service at any time without prior notice. The current version of the Hosted Email Security service level agreement is available for review by paid customers and by customers conducting a trial.
To view the Service Level Agreement for your region: